In 1990, Houston industries Inc, the parent company of Houston lighting and power co., Founded the company Reliant energy Inc in Houston in the city of Texas. In 2009, new Jersey-based bought the Reliant energy company. Since that the company growing as the largest power provider in Texas, serving over 1.5 million customers. It has won several business prestigious awards, including the 2019 Smart Energy innovation award, the Better Bureau education foundation pinnacle award for ethics in 2018, and several customer experience awards. Reliant Energy Rates are the best rates per kWh around the city of texas, so the customer approaching Reliant power and it became a beat company. Reliant has been engaged with Texas community initiatives, reliant has also helped in relief for hurricanes, power for cooling centers, and other disaster reliefs at the time of texas rebuild after a disaster.
They provide two basic plans, those are fixed and variable rate energy. Fixed energy is the constant rate of energy for the entire contract, whether the energy rate increases or decreases, the energy rate per kWh remains the same for the entire contract, it is suitable for big families. Another one is the Variable energy rate, which is straight opposite to the fixed energy rate because the energy rate fixes depend on the actual market price of the energy, it is a monthly basis energy plan, here we have to pay the actual rate of the power that we consumed. There is no contract in the variable-rate plan and also we can change our plan or cancel at the end of the month but don’t with a fixed-rate plan because it has a cancellation fee or renews contract options alone.
Plans and customer support:
Reliant energy having some plans, that suitable for households and companies. They are Reliant basic power for 12 months with a rate of 10.9¢, Reliant Truly free weekends for 12 months with a rate of 14.0¢, and Reliant truly free nights for 12 months with a rate of 14.0¢. Some business-related plans are Reliant business power plant for 24 months with a rate of 6.30¢, and Reliant business power plus for 12 months with a rate of 6.80¢. Reliant energy knows that by providing electricity, they are an integral part of the community. They work in the communities, volunteering to serve over 13,000 hours and donating over $2.5 million to local charities and social agencies. Their involvement in helping spans charitable giving, environmental commitments, sponsorships, and grants in the texas regional area.
In addition, they help in economic development, education, health and wellness, energy-efficient, and employee engagement. Reliant’s focus is providing satisfaction and quality customer service, they using several technologies to do that. Online account management allowing the customer to manage electricity usage, bill payment, track and comparing of usage time, and alert receiving. The Reliant energy app allows mobile users have to access accounts, information, bill payment, history of usage, customer support, and more. The Reliant energy connect app gives full control of the home through the security and home automation service. Smart meters in Texas home allows the ability to provide the report of weekly energy usage so that, they know about the energy consumption by them and adjust the energy usage within budget.